Privacy Policy

1. Information We Collect

• Personal Identification Information: Name, email address (e.g., support@smartsproutis.com for communications), phone number, shipping and billing address, and payment details when you make a purchase or create an account.
• Pet-Related Information: Details about your pets (e.g., species, breed, age, health needs) that you share when browsing our products, seeking recommendations, or participating in our services, to help us provide tailored pet care solutions.
• Website Usage Information: Automatically collected data such as your IP address, browser type, device information, pages visited, time spent on our website, and browsing history. This is collected through cookies and similar technologies (see Section 4 for more details).
• Communications: Content of messages, emails, or other communications you send to us (e.g., questions, feedback, support requests sent to support@smartsproutis.com).

2. How We Use Your Information

• Process and fulfill your orders, including shipping products and processing payments.
• Provide customer support, respond to your inquiries, and address any issues you may have (via support@smartsproutis.com or other communication channels).
• Personalize your experience, including recommending products tailored to your pet’s needs and preferences.
• Improve our website, products, and services based on your usage patterns and feedback.
• Send you important updates, such as order confirmations, shipping notifications, and information about product recalls or safety alerts.
• Share relevant marketing communications (e.g., new products, promotions, pet care tips) if you have opted in to receive them. You may unsubscribe at any time.
• Comply with legal obligations, resolve disputes, and protect our rights and the rights of our customers and pets.

3. Disclosure of Your Information

• Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping and delivery services, website hosting providers, and customer support platforms. These providers are only given access to the information needed to perform their services and are obligated to protect your information.
• Advertising Partners: We may share non-identifiable or aggregated information with advertising partners to deliver more relevant ads to you on our website or other platforms. As outlined in our advertising notice, this sharing may be considered “sale” or “sharing” under certain U.S. state privacy laws, and you may have the right to opt out (see Section 7).
• Legal Authorities: If required by law, court order, or government request, we may disclose your information to comply with legal obligations or protect public safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner, who will be bound by this Privacy Policy.

4. Cookies and Similar Technologies

5. Data Security

6. Your Privacy Rights

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete personal information.
• The right to request deletion of your personal information, subject to legal obligations.
• The right to opt out of marketing communications and certain data sharing activities (see Section 7).
• The right to data portability, where you can request a copy of your information in a usable format.

7. Opt-Out of Targeted Advertising and Data Sharing

• Adjusting your browser settings to enable the Global Privacy Control (GPC) opt-out preference signal. We will respect this signal in accordance with applicable laws, treating it as a request to opt out of such activities for the device and browser you use to visit our website.
• Contacting us directly at support@smartsproutis.com with your opt-out request, including your name and email address associated with your account.

8. Children’s Privacy

9. Changes to This Privacy Policy

10. Contact Us